Help with Real Player

Note: You may have an older version installed which will not work properly. See below...

If you have Real installed or upgraded and are still having problems, see the RealPlayer Frequently Asked Questions

Getting started with RealPlayer

It's easy to find out if you have RealPlayer installed on your system. Simply try and listen to one of the stations using the RealPlayer option. If you have RealPlayer installed, the music will start playing. If you don't have it installed, you will be given information on downloading it from the RealNetworks site.

If the music plays but the player stops at the end of the song, you need to update your player to the latest version.

The easiest way to check is to open RealPlayer (In Windows it's usually Start:Programs:Real:RealPlayer:RealPlayer)

When Real Player opens, on the top menu bar: click on "Help", then click on "About RealPlayer." It will tell you the version in the top of the box. If it is less than 8, under "Help" click on "Check for Update" and it should download and install the new version. You can also download it here. There are two versions available. The free basic version, and the plus version which will cost you money. The basic version works just fine.

If you already know that you need RealPlayer, you can download it from the RealNetworks Web site. There are two versions available. The free basic version, and the plus version which will cost you money. The basic version works just fine.

Once you've downloaded the installer, close all of your other programs, and then run the installer. Follow all of its instructions until the process is complete. Additional help with downloading and installing RealPlayer is available on the RealNetworks Service and Support site.